+ wishlist Add to Cart The item has been added Author: Adam Toporek Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines [9780814449059] Buy More - Save More. Below are the available bulk discount rates for each individual item when you purchase a certain amount Quantity Price Savings 25 - 99 34% 100 - 249 39% 250 - 499 43% 500 - 999 47% 1000+ 50% List Price As Low as $18.99 Format: Paperback