Answers to the questions buyers ask most.
Ordering, pricing, shipping, paying and what to do if something is not right. Short answers, with a link to the full page, and a specialist when you would rather ask a person.
OrderingShippingPayingCall 866-522-6657
- Free ground shipping on orders over $95
- Order 10 business days before you need the books
- A specialist replies within one business day
- Monday to Friday, 8:30 am – 5 pm PT
- $95+Free ground shipping on orders over $95
- 10Business days to order before your need-by date
- 1 dayBusiness day for a specialist to reply
- 8:30–5Monday to Friday, Pacific time
Find your answer.
Ordering, made simple.
From first title to a quote your approver can sign.
How do I order books in bulk?
Find your titles, then order online or request a quote. Share the quote with your approver, and we handle production and shipping through to delivery. A specialist can walk you through any step. Our how to order page has the five steps.
Can I get a quote for budget approval?
Yes. Send us your titles, copies and the date you need them, and a specialist replies within one business day with a PDF quote itemized by title and quantity, with shipping, that you can pass to your approver.
Can I put different titles on one order?
Yes. Mix titles and formats on one quote and one invoice. Send us the list and a specialist will put it together for you.
When should I place my order?
Order 10 business days before the date you need the books. If your date is closer, tell us and a specialist will look at your options. The shipping page has a planner that counts the days for you.
Is there a minimum order?
Tell us your titles and roughly how many copies you have in mind, and a specialist will confirm the details for those titles. Our bulk pricing guide shows how quantity affects price.
Can I see a sample before I buy in bulk?
Yes, ask us before you order a title you have not bought before. Sample costs for trade titles are generally reduced or waived on bulk orders of 100 or more copies. A specialist can arrange one for you.
Can you help me choose titles?
Yes. Tell us who the books are for and your budget, and a specialist will suggest titles and reply within one business day. Start with title recommendations or contact us.
Pricing, and Price Match.
Volume pricing, and what to do if you found a lower price.
How does bulk pricing work?
Volume prices appear on each book page, and the more copies you order, the lower the price per copy. Our bulk pricing guide explains the tiers. For an exact number on your titles, a specialist will quote it for you.
Can a very large order get a better price?
Often, yes. Larger orders can qualify for deeper discounts than the tiers shown on book pages. Send us your list and a specialist will price it.
What is the Price Match Program?
If you found your titles for less elsewhere, ask us about a Price Match. Tell us the title and the lower price you found, and a specialist will review it and reply within one business day. Start a Price Match request.
Does the price include shipping?
Free ground shipping on orders over $95. Your quote lists the books and shipping together, so you see the total before you commit. A specialist can explain any line.
Shipping, planned from your date.
When books arrive, where they can go, and how to follow them.
Is shipping free?
Free ground shipping on orders over $95. If your date is close and you would like a faster method, a specialist will look at the options and reply within one business day. See shipping and logistics.
How long will my books take to arrive?
Order 10 business days before the date you need the books. Library-bound and fully custom editions take longer, up to 16 weeks. Tell us your date and a specialist will confirm the timing for your titles. The shipping page has the details.
Can you ship to more than one address?
Yes. Split shipments to several addresses are available. Send us the addresses with your quote request and a specialist will plan it with you.
Do you ship to APO and FPO addresses?
Yes, often. Those orders route through the BookPal warehouse first, so allow extra time. Contact us with your date and a specialist will plan it with you.
Can you mail one book to each person?
Yes. Our budget option takes about 20 business days, and faster options exist. Tell us your date and a specialist will recommend the best fit. See shipping and logistics.
Can you ship outside the United States?
Tell us the destination and a specialist will come back with options. Ask about international delivery.
How do I check on my order?
Sign in to see your order status and tracking. If something looks off, contact us and a specialist will reply within one business day.
Paying, without the paperwork chase.
Purchase orders, tax-exempt orders and how to pay.
Do you accept purchase orders?
Yes, from approved businesses, schools and government agencies. Approved accounts pay within 30 days of the invoice date, Net 30. Email your PO to sales@bookpal.com, the fastest way (you can also fax it to 866-522-1957), or ask a specialist to start your approval. How POs work.
How do I place a tax-exempt order?
Send your state-issued exemption certificate once, ideally before you order. Our accounts team reviews it, keeps it on file and applies the exemption to your future qualifying orders. How tax-exempt orders work, or send your certificate. Questions about your state? A specialist can help.
What payment methods do you accept?
Purchase orders for approved accounts, all major credit cards, government purchase cards, checks, ACH or wire, and PayPal. International orders are paid up front by ACH or wire. See every way to pay, or ask a specialist which is simplest for your organization.
I am setting BookPal up as a vendor. What do you need?
Our W-9 is ready to download, and a specialist will fill in your vendor forms for you. Start vendor setup, or email us the forms and we will return them.
Can you provide invoices for a grant or Title I order?
Yes, on request. We can prepare invoices that itemize titles, per-student cost and the funding source, and schedule delivery for when the funds land. Ask a specialist and they will reply within one business day. See paying as an organization.
Customized, and gift-ready.
Logos, journals, kits and books shipped to each recipient.
Can I put my logo on journals?
Yes. Journals can carry a foil or deboss logo imprint on the cover, free on orders of 100 or more journals. A one-time $75 die charge applies under 100, and Moleskine journals do not include a free imprint. See customization, or ask a specialist to help you choose.
Can books be customized?
Paperbacks can carry a branded cover sticker on orders of 100 or more. Changes inside the book require hardcover editions and publisher approval. See customization, and a specialist will tell you what is possible for your title.
Does customization cost extra?
Yes. An additional fulfillment charge applies when you add customization. It is itemized on your quote next to the books and shipping, so you see the full cost before you commit.
Can you pack gift kits and ship them to each recipient?
Yes. We can bundle books with journals, notes or other gifts, pack a kit per person or per site, and ship them to many addresses from one order. Tell a specialist about your gift.
How long does a customized order take?
Allow 3 to 4 weeks from payment, which includes mailing to individual recipients. Tell us your date first and a specialist will plan backward from it.
If something isn't right.
What we replace, how fast to tell us, and who to ask.
Can I return books?
We buy books from publishers on a non-returnable basis, which is how we offer deeper discounts, so we do not take back copies in the usual way. What we do: if copies arrive damaged or misprinted, or the quantity is short or wrong, tell us within 5 business days and a specialist arranges a replacement at no additional cost. Read the return policy, or ask a specialist to talk it through with you.
What if my books arrive damaged or misprinted?
Tell us within 5 business days of delivery and a specialist arranges a replacement at no additional cost. Start with the damaged-copy claim details, or reach a specialist directly.
What if I received the wrong number of copies?
A short or wrong quantity is handled the same way: tell us within 5 business days of delivery and a specialist arranges a replacement at no additional cost. See the return policy, or contact us.
What if I ordered the wrong title?
Tell us as soon as you notice. A specialist will look into it with you and let you know what can be done. Contact us.
Can I cancel or change an order after I place it?
Orders usually go to the warehouse right away, so we cannot always cancel. Contact us as soon as you can and a specialist will see what is possible.
Your account, in one place.
Order history, tracking and signing in.
Where can I see my past orders?
Sign in to your account to see your order history, status and tracking. If you cannot find an order, a specialist will help.
I forgot my password. What do I do?
Use the password reset page and we will email you a link. Still stuck? A specialist will reply within one business day.
Can I save more than one shipping address?
Yes, your account keeps an address book. For many recipients, send the list with your quote request and a specialist will set up split shipments.
Who do I contact if I need help?
A BookPal specialist. Call 866-522-6657, Monday to Friday, 8:30 am to 5 pm PT, or send a message and a specialist will reply within one business day.
Still have a question? Ask a specialist.
Monday to Friday, 8:30 am – 5 pm PT. A specialist replies within one business day, and can send a quote you can pass to your approver.
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866-522-6657Monday to Friday, 8:30 am – 5 pm PT
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sales@bookpal.comSend a title list, a PO or a question
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A named BookPal specialist on every quoteA real person who reads your whole request, including your date