Learn about BookPal's unique return policy and the qualifications that must be met for replacement copies and returns.
BookPal is able to extend you great prices and higher discounts on books and journals because we purchase them from publishers and suppliers on a non-returnable basis. Therefore, returns will not be accepted unless you receive a misprinted or damaged copy or there is an error in the quantity you received. In the event you receive damaged or misprinted copies, we will exchange the affected titles at no additional cost to you. For more information on this policy and to submit a claim, please read about our Brand New Guarantee here.
Please review your order carefully before placing it online, via fax, or over the phone. Orders are generally submitted to the warehouse for processing immediately upon receipt, so we are not always able to cancel orders once they are placed. Please report quality or quantity issues to our Customer Support team immediately upon receipt of your order. All claims must be filed within 5 business days of shipment receipt.
BookPal suggests that you contact Customer Support to request a sample prior to purchasing if you are considering a new book that you have not previously ordered. Generally, sample costs for trade titles will be reduced or waived if you place a bulk order for 100 or more copies.