3 results for '"Michael D. Johnson"'

Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation (J-B-UMBS Series) book cover by Michael D. Johnson, Anders Gustafsson — + wishlist Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation (J-B-UMBS Series) [9780470448212]
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Michael D. Johnson Anders Gustafsson

Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation (J-B-UMBS Series) [9780470448212]

As Low as $44.00

Paperback

+ wishlist Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System (J-B-UMBS Series) [9780787953102]
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Author: Michael D. Johnson Anders Gustafsson
Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System (J-B-UMBS Series) [9780787953102]

List Price

As Low as $50.00

Format: Hardcover

Customer Portfolio Management: Creating Value with a Large Leaky Bucket of Customers (Management on the Cutting Edge) book cover by Fred Selnes, Michael D. Johnson — + wishlist Customer Portfolio Management: Creating Value with a Large Leaky Bucket of Customers (Management on the Cutting Edge) [9780262049627]
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Fred Selnes Michael D. Johnson

Customer Portfolio Management: Creating Value with a Large Leaky Bucket of Customers (Management on the Cutting Edge) [9780262049627]

As Low as $29.95

Hardcover