4 results for '"James L. Heskett"'

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Author: W. Earl Sasser
The Service Profit Chain [9780684832562]

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Format: Hardcover
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Author: James L. Heskett
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms [9781626565845]

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Author: James L. Heskett
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees [9781476799988]

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Format: Paperback
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Author: James L. Heskett
Service Breakthroughs [9781416576860]

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As Low as $21.95

Format: Paperback