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4 results for '"James L. Heskett"'

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  • What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms book cover by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
    + wishlist What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms [9781626565845]
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    James L. Heskett W. Earl Sasser Leonard A. Schlesinger
    What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms [9781626565845]
    As Low as $34.95
    Hardcover
  • The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees book cover by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
    + wishlist The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees [9781476799988]
    Add to Cart The item has been added
    James L. Heskett W. Earl Sasser Leonard A. Schlesinger
    The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees [9781476799988]
    As Low as $24.99
    Paperback
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