Overview
What if you could guarantee your customers an amazing experience-and then deliver on that promise every time? The Guaranteed Customer Experience turns the concept of a guarantee on its head. An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations.
- Discover what truly motivates customers to buy from you.
- Earn your customers' trust with an experience guarantee.
- Avoid service failures that cause customer churn.
- Get an inside look at how leading organizations use experience guarantees to fuel customer-driven growth.
- Learn the real reasons people love these companies and remain loyal customers.
- Discover how brands, products, and even individual employees use the Guaranteed Customer Experience model to stand out from the competition.
Creating a consistently great customer experience doesn't have to be a complicated and daunting task. The Guaranteed Customer Experience will help whether you're looking for a model that's easy to implement and understand, or you're trying to find a critical piece that's been missing from previous customer experience initiatives.
The book, The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises [Bulk, Wholesale, Quantity] ISBN# 9780578824949 in Paperback by Jeff Toister may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
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