Tracking

Use this page to find answers about where your order is in the shipping process and how to access tracking updates.

Books can ship in multiple shipments. Depending on availability and publisher warehouses, items may arrive in separate boxes with different tracking numbers.
Tracking is sent automatically. As soon as a label is created and the carrier provides a number, we email tracking to the address on your order.
Questions? Contact your account manager or email support@bookpal.com.

Helpful details

Where to find tracking later: Check your order confirmation email for links, or log into your BookPal account and view Order History.
Processing & lead times: In-stock titles typically ship quickly. Special orders, preorders, or large event orders may require extra processing time.
Multiple tracking numbers: If your order is split, you’ll receive separate emails—one for each shipment—until the full order is delivered.
Address updates: If you need to change a shipping address after placing an order, contact us as soon as possible. Once a shipment is in transit, rerouting options may be limited.
International orders: GST/VAT, customs duties, and tariffs are not included in your BookPal.com order. If applicable, these fees are the customer’s responsibility and are paid to the carrier upon delivery.
Delivery issues: If tracking shows delivered but you can’t locate the package, check with receiving/mailrooms and nearby entrances first, then contact us for help.

We’re here to help with order updates, tracking links, or delivery questions—reach out to your account manager or email support@bookpal.com.