Worldwide Fulfillment

Worldwide Fulfillment

Shipping to Individual Recipients
and Multiple Locations

We understand not all clients need all their books delivered to a single address. You might need books split into kits by location or even sent to individuals. Whatever your need, at BookPal we are here to get you all the books you need, where you need them, when you need them.

How It Works

SHOP

Browse millions of titles starting at 25 copies minimum.

Don't see a title you're looking for? Let us know and we'll add it to our library.

SHIP

We can ship bundles to multiple locations, single copies to individual recipients, and internationally.

Shipping to individuals? Download the template here.

CONFIRM

Connect with a BookPal account manager to finalize your order.

Reference our Fulfillment Checklist to help the process go as fast as possible.

Fulfillment Time

BookPal receives your books directly from the publisher, so please allow 6-10 business days for your order to be shipped to our California-based warehouse. An additional 1-3 business days is needed for fulfillment. Typical order timeframe from order confirmation to delivery is 3-4 weeks.

To avoid delay with your order, during the 6-10 days while your books are being shipped to the BookPal warehouse, we recommend you review our Fulfillment Checklist and finalize recipient addresses.

Shipping Options

 

UPS Mail Innovations

Approx. Ship Time:

3-8 Business Days

  • Most popular method for continental US addresses
  • Cost-effective flat rates
  • Applicable for single book mailings and bundles
  • Great for virtual events, book clubs, and more
  • Ship time not guaranteed

 

UPS Mail

Innovations

Approx. Ship Time:

3-8 Business Days

  • Most popular method for continental US addresses
  • Cost-effective flat rates
  • Applicable for single book mailings and bundles
  • Great for virtual events, book clubs, and more
  • Ship time not guaranteed

More Options >

Priority Mail / First Class

Approx. Ship Time:

6-10 Business Days

Recommended option for non-continental US residents. Ship time not guaranteed.

Delivery Duty Paid / Unpaid

Approx. Ship Time:

Varies By Country

Recommended option for all international orders. Ship time not guaranteed.

UPS Ground / Flat Rate

Ship Time:

1-6 Business Days

Premium option for guaranteed delivery and visibility into tracking.

Packaging Done Right

We care as much as you do about the condition of the books you are receiving. Our packaging procedures ensure that your books will be protected during transit. For single book shipments, corrugated cardboard mailers are used (we do not use bubble mailers as these may lead to damage during transit). For shipments of 2+ books, the appropriate size carton will be used.

Want to elevate your brand? We offer a variety of custom add-on options to take your packaging and marketing to the next level: custom packaging with your logo, labels, stickers, signed book plates, marketing inserts, branded products, and more. Let us know what you need and we'll work with you to make it happen!

Connect With Us

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FAQs

I don't know the scope of my project yet. What do I need to get started?

Not to worry! We'll help you out. You can start by downloading our Fulfillment Checklist for a list of questions and items you'll need. You can also speak to an account manager directly by emailing sales@bookpal.com, calling 866-522-6657, or filling out the form above.

Is delivery time guaranteed?

While our low cost options are great for tight budgets, please be aware that delivery time is not guaranteed with Mail Innovations, DDP/DDU, and Priority Mail. UPS Ground is the only shipping option with guaranteed delivery within 1-6 business days.

Why do shipping times vary?

We receive your books directly from the publisher to our California-based warehouse, where our team completes your fulfillment request. Shipping time depends on your proximity to our California warehouse.  

Will I get a list of tracking numbers?

Yes, you will receive tracking for your order. However, tracking is often delayed and sometimes your order is delivered before you receive it. UPS Ground is the only option with full visibility and up-to-date tracking.

What is your policy for replacements / returned shipments / damages?

Mail Innovations: Replacements are not covered by the carrier or BookPal; service is not insured. Returns or undeliverable packages will incur a fee passed on to the client.

Priority Mail / First Class: Replacements are not covered by BookPal, but insured up to $100 by carrier (client must file claim with post office). Returns or undeliverable packages will incur a fee passed on to the client.

DDP / DDU: Replacements are not covered by the carrier or BookPal. Returns or undeliverable packages will incur original shipment costs. Please note, we are unable to modify return address for international packages but other branding options are available.

UPS Ground: Replacements are not covered by BookPal, but insured up to $100 by carrier (contact BookPal to start a claim). Returns or undeliverable packages will incur a fee passed on to the client.

Damages: Unfortunately, they can happen! To prevent delay with your order, BookPal recommends ordering an additional 5 copies so we can ship replacements to you without delay. If additional copies need to be ordered, we will short ship your order and ship any replacements once we receive them from the publisher.

Are there any storage fees for my order?

No, as long as your recipient list and shipping addresses are confirmed within 30 days of placing your order. If we are waiting on your recipient list longer than 30 days, fees may apply.

I want to ship my order in batches at separate times. Is this possible?

Pricing is based on a single distribution of your order. If you have multiple batches that you'd like to ship at different times, talk to your account manager for the best solution.

I need help collecting individual recipient addresses. Do you offer a solution?

Yes! If you need help collecting individual addresses we are happy to create a custom form that you can send to your recipients for easy collection. View our example template here.

Can you verify addresses?

Yes! We use Melissa's Address Validation service at no cost to you (light validation). We also offer a premium address validation service at an additional cost. If you are interested in using an address validation service, we ask that addresses are received 1 week prior to books' arrival at our BookPal warehouse.

Why does the Post Office have my UPS Mail Innovations package?

UPS Mail Innovations works with the U.S. Postal Service, providing the pick-up, processing, and interim transportation of mail, with final delivery being made by domestic and international postal services.

Can an address be changed after it enters the UPS Mail Innovations processing facility or the USPS?

Unfortunately, it would be extremely difficult once the mail enters the UPS Mail Innovations processing facility to locate a particular mail piece. Only the USPS, through a valid change of address order, can redirect the mail to its new address. 

Does UPS Mail Innovations deliver to P.O. Boxes?

Yes, we can deliver to a P.O. address!

Why are my UPS Mail Innovations tracking numbers USPS tracking numbers?

This is completely normal as the UPS Mail Innovations program works with USPS to deliver your order. You can use that tracking number on both UPS and USPS websites.