Worldwide Fulfillment

Worldwide Fulfillment

Shipping options

Unlike other booksellers that limit you to one bulk shipping option, we understand you may not need all of your books delivered to a single address. Have your books bundled into kits by classroom or deliver copies to individual recipients working from home. At BookPal, we'll get you all the books you need, shipped wherever and however you want.

BULK TO ONE LOCATION

25+ copies to 1 address

Free UPS Ground shipping for orders $100+

Additional fulfillment charge will apply if adding any customization options

BULK TO MULTIPLE LOCATIONS

Multiple shipments of 25+ copies to multiple addresses

Free UPS Ground shipping for orders $100+

Additional fulfillment charge will apply if adding any customization options or if combined with individual recipient shipping

INDIVIDUAL RECIPIENTS

25+ copies to multiple addresses

Ships via UPS Mail Innovations

Connect with us for custom pricing

INTERNATIONAL

25+ copies to anywhere outside the US

Ships via Delivery Duty Paid / Unpaid

Connect with us for custom pricing

BULK TO ONE LOCATION

25+ copies to 1 address

Free UPS Ground shipping for orders $100+

Additional fulfillment charge will apply if adding any customization options

BULK TO MULTIPLE LOCATIONS

Multiple shipments of 25+ copies to multiple addresses

Free UPS Ground shipping for orders $100+

Additional fulfillment charge will apply if adding any customization options or if combined with individual recipient shipping

INDIVIDUAL RECIPIENTS

25+ copies to multiple addresses

Ships via UPS Mail Innovations

Connect with us for custom pricing

INTERNATIONAL

25+ copies to anywhere outside the US

Ships via Delivery Duty Paid / Unpaid

Connect with us for custom pricing

Shipping to individuals?

You asked and we listened! With the increase in remote work and online learning, many organizations have a need for books to be shipped to individual recipients. Our individual fulfillment services allow you to do just that.

To get started: If you have your recipient addresses, download and fill out our Mail Innovations Address Template. If you need help collecting addresses, let us know and we can set up an address collection landing page for your organization (additional charges apply). All orders include a light address verification for your convenience.

Customize your order

Elevate your brand with our add-on customization options. Include a letter from your organization for a more personal touch, add a signed bookplate for a gift they'll cherish for years to come, or add your company's logo to your packaging for an impressive unboxing experience. Whatever you choose, you're sure to leave an impact.  

SIGNED BOOKPLATES

INSERT LETTERS OR POSTCARDS

BELLY BANDS

STICKERS (ON BOOK OR MAILER)

CUSTOM PACKAGING

PRODUCT BUNDLING (BOOKS, GIFTS, ETC.)

Ready to start a project?

Connect with a BookPal account manager for a custom quote on your next fulfillment project!

How long until I receive my order?

Typical order timeframe is 3-4 weeks from payment date. BookPal receives your books directly from the publisher, so please allow 6-10 business days for your order to be shipped to our California-based warehouse. An additional 1-3 business days is needed for fulfillment. After fulfillment, shipping times from our BookPal warehouse to your hands is as follows:

  • UPS Mail Innovations: 3-8 business days
  • UPS Ground: 1-6 business days
  • Priority Mail / First Class: 6-10 business days
  • DDP / DDU: varies by country

Packaging done right

We care as much as you do about the condition of the books you are receiving. Our packaging procedures ensure that your books will be protected during transit. For single book shipments, corrugated cardboard mailers are used (we do not use bubble mailers as these may lead to damage during transit). For shipments of 2+ books, the appropriate size carton will be used.

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Rush request?

Give us a call for immediate assistance
866-522-6657

Need multiple titles?

Download our title upload spreadsheet
and email it to
sales@bookpal.com

Frequently asked questions

FULFILLMENT AND SERVICES:

I don't know the scope of my project yet. What do I need to get started?

Not to worry! We'll help you out. You can start by downloading our Fulfillment Checklist for a list of questions and items you'll need. You can also speak to an account manager directly by emailing sales@bookpal.com, calling 866-522-6657, or filling out the form above.

I want to ship my order in batches at separate times. Is this possible?

Pricing is based on a single distribution of your order. If you have multiple batches that you'd like to ship at different times, talk to your account manager for the best solution.

Are there any storage fees for my order?

No, as long as your recipient list and shipping addresses are confirmed within 30 days of placing your order. If we are waiting on your recipient list longer than 30 days, fees may apply.

I need help collecting individual recipient addresses. Do you offer a solution?

Yes! If you need help collecting individual addresses we are happy to create a custom form that you can send to your recipients for easy collection. View our example template here.

Can you verify addresses?

Yes! We use Melissa's Address Validation service at no cost to you (light validation). We also offer a premium address validation service at an additional cost. If you are interested in using an address validation service, we ask that addresses are received 1 week prior to books' arrival at our BookPal warehouse.

What is your policy for replacements / returned shipments / damages?

Mail Innovations: Replacements are not covered by the carrier or BookPal; service is not insured. Returns or undeliverable packages will incur a fee passed on to the client.

Priority Mail / First Class: Replacements are not covered by BookPal, but insured up to $100 by carrier (client must file claim with post office). Returns or undeliverable packages will incur a fee passed on to the client.

DDP / DDU: Replacements are not covered by the carrier or BookPal. Returns or undeliverable packages will incur original shipment costs. Please note, we are unable to modify return address for international packages but other branding options are available.

UPS Ground: Replacements are not covered by BookPal, but insured up to $100 by carrier (contact BookPal to start a claim). Returns or undeliverable packages will incur a fee passed on to the client.

Damages: Unfortunately, they can happen! To prevent delay with your order, BookPal recommends ordering an additional 5 copies so we can ship replacements to you without delay. If additional copies need to be ordered, we will short ship your order and ship any replacements once we receive them from the publisher.

SHIPPING AND TRACKING:

Why do shipping times vary?

We receive your books directly from the publisher to our California-based warehouse, where our team completes your fulfillment request. Shipping time depends on your proximity to our California warehouse.  

Is delivery time guaranteed?

While our low cost options are great for tight budgets, please be aware that delivery time is not guaranteed with Mail Innovations, DDP/DDU, and Priority Mail. UPS Ground is the only shipping option with guaranteed delivery within 1-6 business days.

Will I get a list of tracking numbers?

Yes, you will receive tracking for your order. However, tracking is often delayed and sometimes your order is delivered before you receive it. UPS Ground is the only option with full visibility and up-to-date tracking.

Why does the Post Office have my UPS Mail Innovations package?

UPS Mail Innovations works with the U.S. Postal Service, providing the pick-up, processing, and interim transportation of mail, with final delivery being made by domestic and international postal services.

Why are my UPS Mail Innovations tracking numbers USPS tracking numbers?

This is completely normal as the UPS Mail Innovations program works with USPS to deliver your order. You can use that tracking number on both UPS and USPS websites.

Does UPS Mail Innovations deliver to P.O. Boxes?

Yes, we can deliver to a P.O. address!

Can an address be changed after it enters the UPS Mail Innovations processing facility or the USPS?

Unfortunately, it would be extremely difficult once the mail enters the UPS Mail Innovations processing facility to locate a particular mail piece. Only the USPS, through a valid change of address order, can redirect the mail to its new address.