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The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers

SKU: 9781260462753
shipping_info: Arriving in 4-10 business days
Publisher: BookPal, LLC
Product Name: The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers
Author: Erik Peterson
Language: English
Format: Hardcover
Publication Date: 02/11/2020 00:00
ISBN: 1260462757
Pages: 256
SKU: 9781260462753
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      **A 2020 OWL AWARD SHORTLIST WINNER IN THE SALES & MARKETING CATEGORY**

      Proven customer engagement approaches for winning in the most important moments driving profitability and growth―customer retention and expansion

      Industry analysts report that up 70-80% of business growth comes from existing customers.

      So why are you still investing mainly in attracting new customers? And, leaving renewals and upsells to chance? Or, worse yet, using a one-size-fits-all approach to acquisition as you do for expansions?

      The Expansion Sale provides everything you need to seize the competitive edge in the customer-success space. Authors Erik Peterson and Tim Riesterer explain how the buying psychology of existing customers differs from that of new customers, and show how to adapt your commercial engagement strategies accordingly. They provide clear, easy-to-apply messaging frameworks for creating and delivering winning conversations in the four must-win commercial moments of customer success: ensuring renewals, communicating price increases, increasing upsells, and apologizing effectively for service failures.

      The book, The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers [Bulk, Wholesale, Quantity] ISBN# 9781260462753 in Hardcover by Erik Peterson;Tim Riesterer may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.

      Product details

      Publisher: BookPal, LLC
      Product Name: The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers
      Author: Erik Peterson
      Language: English
      Format: Hardcover
      Publication Date: 02/11/2020 00:00
      ISBN: 9781260462753
      Pages: 256
      Publisher: BookPal, LLC
      Product Name: The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers
      Author: Erik Peterson
      Language: English
      Format: Hardcover
      Publication Date: 02/11/2020 00:00
      ISBN: 1260462757
      Pages: 256

      GMA connects authors, speakers, and talent with the right people at the right time.

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      About the Author: Erik Peterson

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