Overview
In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.
Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:
The book, Zap the Gaps!: Target Higher Performance and Achieve It! [Bulk, Wholesale, Quantity] ISBN#9780060503000 in Hardcover by Ken Blanchard, Dana Robinson, Jim Robinson may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Details
Format:
Hardcover
Publication Date:
05/28/2002
ISBN-10:
0060503009
ISBN-13:
9780060503000
Pages:
160
Publisher:
HarperCollins
