Fixing Tech: Make It Just Work
by David S. Platt
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BookPal × TalezoFixing Tech
Why modern technology frustrates users and how developers can fix it
Fixing Tech: Make It Just Work examines why smart devices still fail their users despite decades of advancement. David S. Platt, a Microsoft Software Legend who teaches computer science at Harvard University Extension School, dissects the persistent disconnect between what technologists build and what users actually experience. Research shows 88% of online consumers avoid returning after a bad experience, and 90% abandon apps due to poor performance.
Platt identifies specific user interface pain points across modern technology, from voice assistants to AI-driven products, and offers concrete guidance on how software companies can understand the perspective of their users. The book provides a framework for evaluating what better technology could look like and how development teams can prioritize usability over feature accumulation in their design processes.
Readers will also find:
- Strategies for software companies to adopt a user-first perspective rather than prioritizing the latest technical features
- Real-world examples of technology failures drawn from consumer experiences with voice assistants, smart devices, and web interfaces
- Practical approaches for engineering managers to evaluate and improve user experience across their product development lifecycle
- A sharp, witty critique that reframes how developers and technical leaders think about the people using their products
Written for software developers, engineering managers, and tech industry leaders working in startups, mid-sized companies, and enterprise environments, Fixing Tech delivers a direct look at the user experience problems that persist across modern software, along with actionable guidance for building technology that serves its users.
The book, Fixing Tech: Make It Just Work [Bulk, Wholesale, Quantity] ISBN#9781394426119 in Paperback by David S. Platt may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Details
- Publisher
- Wiley
- Author
- David S. Platt
- Format
- Paperback
- Published
- Oct 27, 2026
- ISBN-13
- 9781394426119
- Pages
- 240
- Carton quantity
- 38 copies
Fixing Tech in bulk: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $19.80 | 34% off list |
| 100 – 249 | $19.20 | 36% off list |
| 250 – 499 | $18.60 | 38% off list |
| 500 – 999 | $18.00 | 40% off list |
| 1,000+ | $17.40 | 42% off list |
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