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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service

SKU: 9780578433363
shipping_info: Arriving in 4-10 business days
Publisher: BookPal, LLC
Product Name: Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Author: Jeff Toister
Language: English
Format: Paperback
Publication Date: 03/15/2019 0:00
ISBN: 0578433362
Pages: 228
Special Message: This is a print on demand title. Please allow up to three weeks for delivery.
SKU: 9780578433363
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      Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.

      Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.

      Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as:

      Company cultures that unwittingly discourage excellent customer service.
      Employees torn between following policy or serving the customer.
      Cost reduction efforts that actually increase the cost of service.
      Poor products and services that make it impossible to satisfy customers.
      Bad habits that make it difficult to listen to customers' needs.

      Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.

      The book, Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service [Bulk, Wholesale, Quantity] ISBN# 9780578433363 in Paperback by Jeff Toister may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.

      Product details

      Publisher: BookPal, LLC
      Product Name: Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
      Author: Jeff Toister
      Language: English
      Format: Paperback
      Publication Date: 03/15/2019 0:00
      ISBN: 9780578433363
      Pages: 228
      Special Message: This is a print on demand title. Please allow up to three weeks for delivery.
      Publisher: BookPal, LLC
      Product Name: Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
      Author: Jeff Toister
      Language: English
      Format: Paperback
      Publication Date: 03/15/2019 0:00
      ISBN: 0578433362
      Pages: 228
      Special Message: This is a print on demand title. Please allow up to three weeks for delivery.

      GMA connects authors, speakers, and talent with the right people at the right time.

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      About the Author: Jeff Toister

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