The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty

Overview

"Complacency is the enemy. Be as vigilant with your customers as you would your dearest friend."

The Journey to WOW delivers deep and unique insights into creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience. It will resonate with anyone looking to improve their company's customer experience, and anyone who deals with customers -- from the newbie part-time employee to the corporate CEO.

The book examines the kinds of experiences we've all had as customers -- things that so many organizations seem blind to. Situations like the inability to actually talk with a human, impenetrable phone systems, frustrating processes and uncaring people. It drives home the reality that these flaws exist in every company, and that they are silent killers of sales and customer loyalty.

Most importantly, The Journey to WOW shows exactly how to start seeing the flaws in your company and what you can do to fix them. Its lighthearted business novel format will draw you in, then deliver more than a few surprising "ah-ha" moments. It will forever change the way you look at your business.

The book, The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty [Bulk, Wholesale, Quantity] ISBN# 9781633936935 in Paperback by Shaun Belding may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.