The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Name: The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
SKU: 9781578516872
Availability: InStock

Author: Thomas Teal

Paperback

SKU: 9781578516872

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Format Lightweight and affordable. Perfect for student groups and classrooms, and a versatile option for corporate trainings, team reads, or large-scale events.

Paperback

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Overview

The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This work shows why companies that ignore these defections face a dismal future of low growth, and shortened life expectancy.

The book, The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value [Bulk, Wholesale, Quantity] ISBN# 9781578516872 in Paperback by Teal, Thomas;Reichheld, Frederick F. may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.

Details

Author:

Thomas Teal

Language:

English

Format:

Paperback

Publication Date:

9/1/2001 0:00

Pages:

323

Publisher:

Harvard Business Review Press

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