Cracking the Code of Service: How to Elevate Your Employees and Customers Through World Class Service

Overview

Mark Colgate, drawing from more than twenty years of experience teaching customer service courses, enlightens us that the age-old moniker, “customer is king,” is actually incorrect. Colgate stresses that, instead, companies should pursue consistency to deliver the best service experience―for both customers and employees. Cracking the Code of Service is a book about the science, the systems, and the discipline of great customer service. Differentiate yourself and your organization by implementing the scientifically driven F.A.M.E. model (Framework, Accountability, Moments, and Endurance) to create your unique approach and communicate your service brand to your customers in a compelling, clear, and memorable way.

The book, Cracking the Code of Service: How to Elevate Your Employees and Customers Through World Class Service [Bulk, Wholesale, Quantity] ISBN# 9781945449406 in Hardcover by Mark Colgate may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.