Experience is Everything: Making Every Moment Count in the Age of Customer Expectations
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BookPal × TalezoExperience is Everything
In Experience Is Everything, award-winning CX strategist Jeannie Walters shows leaders at every level how to transform everyday interactions into human-centered experiences that inspire loyalty and create lasting impact.
In today’s hyper-connected world, delivering exceptional customer experience (CX) is no longer a nice-to-have—it’s the key to growth, trust, and long-term loyalty.
In Experience Is Everything, award-winning CX strategist Jeannie Walters offers a transformative guide to reimagining customer experience as a mindset, strategy, and daily discipline. Whether you’re a CEO, team leader, or front-line employee, this book equips you to become a true “CX Change Agent”—one who drives positive, measurable results by focusing on human-centered experiences.
With practical tools, inspiring stories, and proven frameworks, Walters introduces her three-part foundation for CX success: a customer-centric mindset, a defined strategy aligned with organizational goals, and the discipline to take consistent action. Learn how to craft and implement a Customer Experience Mission Statement, build cross-functional alignment, and use journey mapping to remove friction and delight your customers at every step.
This isn’t theory—it’s a roadmap to impact.
Readers will learn how to:
- Distinguish between customer service and customer experience—and lead both effectively
- Create a clear CX Mission Statement to unify and empower teams
- Use customer journey mapping as a strategic, problem-solving tool
- Align CX goals with business outcomes like revenue growth and efficiency
- Build a culture where CX is everyone’s responsibility
- Turn feedback, data, and everyday interactions into loyalty-building moments
If you’re ready to make every customer interaction count, Experience Is Everything will show you how.
Details
- Publisher
- Forefront Books
- Author
- Jeannie Walters
- Format
- Hardcover
- Published
- Apr 14, 2026
- ISBN-13
- 9781637634462
- ISBN-10
- 1637634463
- Pages
- 224
- Carton quantity
- 28 copies
Experience is Everything for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $16.52 | 41% off list |
| 100 – 249 | $15.68 | 44% off list |
| 250 – 499 | $14.84 | 47% off list |
| 500 – 999 | $14.28 | 49% off list |
| 1,000+ | $13.72 | 51% off list |
Popular for
For new managers and leadership cohorts, a chapter per session.
A shared vocabulary for the whole organization.
A takeaway attendees will actually read, delivered to your venue.
Where can I buy 100 copies of Experience is Everything?
BookPal sells Experience is Everything in quantity. At 100 copies the price is $15.68 a copy, against a list price of $28.00, and the cart applies the volume tier automatically. Free shipping on most orders over $95 in the contiguous US. A specialist can quote a larger or mixed order.
- New books only, straight from the publisher
- Volume prices apply automatically in the cart, with no code needed
- Order at least 10 business days before you need the books (11 from mid-November through December)
What does Experience is Everything cost when I buy for a group?
Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 99 copies, $16.52 (41% off list); 100 to 249 copies, $15.68 (44% off list); 250 to 499 copies, $14.84 (47% off list); 500 to 999 copies, $14.28 (49% off list); 1,000+ copies, $13.72 (51% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.
How fast can I get copies of Experience is Everything?
Need them by a specific date? Request a quote and we'll confirm timing before you pay.
Can you ship to several locations or people's homes?
Yes. We ship group orders to one address, to multiple sites, or to individual recipients, in the US and internationally. See fulfillment options.
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Yes. We accept purchase orders upon approval, as well as cards, PayPal, ACH, wire transfers and checks. BookPal is a tax-exempt supplier in all 50 states. See purchase orders and sales tax exemption.
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Experience is Everything: Making Every Moment Count in the Age of Customer Expectations
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