Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback
by Ann Thomas and Jill Applegate
$16.47 / copy at 25+ copies As low as $14.47 at 1,000+Your best volume price
Total $411.75
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Make customer feedback work for your business.
Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.
Pay Attention! paves the way. Your company wins when you:
- Understand Customer Expectations
- Embrace and implement The RATER Factors
- Define who you are and what you offer
- Become E.T.D.B.W. (Easy To Do Business With)
- Connect with your audience in all mediums
- React appropriately and respond immediately to customer feedback
- Recover sincerely when things go wrong
All you need is to Pay Attention!
The book, Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback [Bulk, Wholesale, Quantity] ISBN#9780470563557 in Hardcover by Ann Thomas, Jill Applegate may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Details
- Publisher
- Wiley
- Authors
- Ann Thomas, Jill Applegate
- Format
- Hardcover
- Published
- May 24, 2010
- ISBN-13
- 9780470563557
- Pages
- 224
- Carton quantity
- 22 copies
- Printing
- Printed on demand
Pay Attention! in bulk: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $16.47 | 34% off list |
| 100 – 249 | $15.97 | 36% off list |
| 250 – 499 | $15.47 | 38% off list |
| 500 – 999 | $14.97 | 40% off list |
| 1,000+ | $14.47 | 42% off list |
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For new managers and leadership cohorts, a chapter per session.
A shared vocabulary for the whole organization.
A takeaway attendees will actually read, delivered to your venue.
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