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Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal book cover by Jill Griffin, Michael W. Lowenstein
Paperback

Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal

by Jill Griffin and Michael W. Lowenstein

From $25.08 / copy at 25+ copies; lower per-copy prices at higher quantities (see Volume pricing) As low as $22.04 at 1,000+

Total $627.00

Paperback · 336 pages Wiley · 2001

Format

Paperback
Volume pricing

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About the book

Customer Winback

Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof. Whether your business is small or large, product- or service-based, retail or wholesale, this book offers proven strategies for recognizing which lost customers have the highest win-back value and implementing a sure-fire plan to recover them. It includes the techniques of hundreds of innovative companies who are already working to recapture lost customers and keep them loyal. In today's hyper-competitive marketplace, no customer retention program can be entirely foolproof, but with this guide gives you today's best methods for winning back those customers you simply can't afford to let go.

Details

Publisher
Wiley
Authors
Jill Griffin, Michael W. Lowenstein
Format
Paperback
Published
Mar 1, 2001
ISBN-13
9780787946678
Pages
336
Carton quantity
20 copies
Printing
Printed on demand
Buying for a group

Customer Winback for groups: pricing

Volume pricing applies automatically in your cart. No codes, no account needed.

CopiesPrice per copyYou save
25 – 99 $25.08 34% off list
100 – 249 $24.32 36% off list
250 – 499 $23.56 38% off list
500 – 999 $22.80 40% off list
1,000+ $22.04 42% off list
Ways groups use it

Popular for

1
Leadership development

For new managers and leadership cohorts, a chapter per session.

2
Company book clubs

A shared vocabulary for the whole organization.

3
Offsites and conferences

A takeaway attendees will actually read, delivered to your venue.

Where can I buy 100 copies of Customer Winback?

BookPal sells Customer Winback in quantity. At 100 copies the price is $24.32 a copy, against a list price of $38.00, and the cart applies the volume tier automatically. Free shipping on most orders over $95 in the contiguous US. A specialist can quote a larger or mixed order.

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  • Order at least 10 business days before you need the books (11 from mid-November through December)

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What does Customer Winback cost when I buy for a group?

Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 99 copies, $25.08 (34% off list); 100 to 249 copies, $24.32 (36% off list); 250 to 499 copies, $23.56 (38% off list); 500 to 999 copies, $22.80 (40% off list); 1,000+ copies, $22.04 (42% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.

How fast can I get copies of Customer Winback?

This title is printed on demand, so it needs production time before it ships. Need them by a specific date? Request a quote and we'll confirm timing before you pay.

Can you ship to several locations or people's homes?

Yes. We ship group orders to one address, to multiple sites, or to individual recipients, in the US and internationally. See fulfillment options.

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