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Inside a Secret Software Laboratory: An Ethnographic Study of a Global Software Package Producer book cover by Christine Grimm
Paperback

Inside a Secret Software Laboratory: An Ethnographic Study of a Global Software Package Producer

by Christine Grimm

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Total $1,209.75

Paperback · 289 pages Gabler Verlag · 2012

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About the book

Inside a Secret Software Laboratory

How does one of the world’s biggest Enterprise Resource Planning (ERP) suppliers develop software? How do Oracle, SAP, Microsoft and Co really work? Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs, she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier’s labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high.



Details

Publisher
Gabler Verlag
Author
Christine Grimm
Format
Paperback
Published
Jan 23, 2012
ISBN-13
9783834933867
Pages
289
Printing
Printed on demand
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50 – 99 $47.84 13% off list
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