Listen Up!: How to Tune In to Customers and Turn Down the Noise
by Karen Mangia
$16.50 / copy at 25+ copies As low as $14.50 at 1,000+Your best volume price
Total $412.50
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BookPal × TalezoListen Up!
There’s one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization’s prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition.
Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer experience that’s built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands—creating a foundation of customer success, loyalty, and brand evolution.
Listen Up! features discussions about:
How to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service
- How to move from deep listening to data-based insights into customer behavior
- The statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture
- How powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current market
- Winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction
Perfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development leaders and marketing professionals, Listen Up! belongs on the bookshelves of executives, customer service and success employees, and leaders who want to better engage with the one voice that matters most: the voice of the customer.
The book, Listen Up!: How to Tune In to Customers and Turn Down the Noise [Bulk, Wholesale, Quantity] ISBN#9781119723851 in Hardcover by Karen Mangia may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Details
- Publisher
- Wiley
- Author
- Karen Mangia
- Format
- Hardcover
- Published
- Oct 20, 2020
- ISBN-13
- 9781119723851
- Pages
- 192
- Carton quantity
- 24 copies
Listen Up! for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $16.50 | 34% off list |
| 100 – 249 | $16.00 | 36% off list |
| 250 – 499 | $15.50 | 38% off list |
| 500 – 999 | $15.00 | 40% off list |
| 1,000+ | $14.50 | 42% off list |
Popular for
For new managers and leadership cohorts, a chapter per session.
A shared vocabulary for the whole organization.
A takeaway attendees will actually read, delivered to your venue.
What does Listen Up! cost when I buy for a group?
Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 99 copies, $16.50 (34% off list); 100 to 249 copies, $16.00 (36% off list); 250 to 499 copies, $15.50 (38% off list); 500 to 999 copies, $15.00 (40% off list); 1,000+ copies, $14.50 (42% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.
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