The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users
by Mike Halsey
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BookPal × TalezoThe IT Support Handbook
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, this book will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with the least disruption and cost to your business. Expanded and revised for this second edition, you'll make yourself popular with your colleagues, and keep your clients and users happy and productive.
New To This Edition
The world of work has changed, with remote and hybrid working now the new normal and with IT Support departments worldwide having to adapt to this new paradigm. This expanded edition highlights the skills, tools, and structures needed to support businesses of any size in the new normal.
What You'll Learn
- Manage reporting, and keep a record of issues that occur
- Provide effective remote support for users working from home or elsewhere in the world
- Use error and system reporting in Windows to obtain high-quality, relevant information
- Spot patterns in user behavior that may be causing difficult-to-diagnose problems
- Be familiar with best practices to make you a better support professional
Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Details
- Publisher
- Apress
- Author
- Mike Halsey
- Format
- Paperback
- Published
- Jun 11, 2024
- ISBN-13
- 9798868803840
- Pages
- 252
- Printing
- Printed on demand
The IT Support Handbook for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $41.99 | 30% off list |
| 100 – 249 | $40.79 | 32% off list |
| 250 – 499 | $39.59 | 34% off list |
| 500 – 999 | $38.39 | 36% off list |
| 1,000+ | $37.19 | 38% off list |
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BookPal sells The IT Support Handbook in quantity. At 100 copies the price is $40.79 a copy, against a list price of $59.99, and the cart applies the volume tier automatically. Free shipping on most orders over $95 in the contiguous US. A specialist can quote a larger or mixed order.
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What does The IT Support Handbook cost when I buy for a group?
Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 99 copies, $41.99 (30% off list); 100 to 249 copies, $40.79 (32% off list); 250 to 499 copies, $39.59 (34% off list); 500 to 999 copies, $38.39 (36% off list); 1,000+ copies, $37.19 (38% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.
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