Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
by Shep Hyken
From $16.47 / copy at 25+ copies; lower per-copy prices at higher quantities (see Volume pricing) As low as $14.47 at 1,000+
Total $411.75
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BookPal × TalezoAmaze Every Customer Every Time
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.
Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories.
Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Details
- Publisher
- Greenleaf Book Group Press
- Author
- Shep Hyken
- Language
- English
- Format
- Hardcover
- Published
- Sep 3, 2013
- Pages
- 240
- Reading Level
- Adult
- ISBN-13
- 9781626340091
- ISBN-10
- 1626340099
- Carton quantity
- 18 copies
Amaze Every Customer Every Time for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $16.47 | 34% off list |
| 100 – 249 | $15.97 | 36% off list |
| 250 – 499 | $15.47 | 38% off list |
| 500 – 999 | $14.97 | 40% off list |
| 1,000+ | $14.47 | 42% off list |
Popular for
For new managers and leadership cohorts, a chapter per session.
A shared vocabulary for the whole organization.
A takeaway attendees will actually read, delivered to your venue.
Where can I buy 100 copies of Amaze Every Customer Every Time?
BookPal sells Amaze Every Customer Every Time in quantity. At 100 copies the price is $15.97 a copy, against a list price of $24.95, and the cart applies the volume tier automatically. Free shipping on most orders over $95 in the contiguous US. A specialist can quote a larger or mixed order.
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What does Amaze Every Customer Every Time cost when I buy for a group?
Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 99 copies, $16.47 (34% off list); 100 to 249 copies, $15.97 (36% off list); 250 to 499 copies, $15.47 (38% off list); 500 to 999 copies, $14.97 (40% off list); 1,000+ copies, $14.47 (42% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.
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Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
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