Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business
$11.79 / copy at 25+ copies As low as $9.80 at 1,000+Your best volume price
Total $294.75
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BookPal × TalezoBuilt to Win
In today’s oversaturated business environment, it can be a challenge to stand out from the crowd. With everyone playing the same digital game, how do you gain an edge on your competition and keep your customers coming back?
For CX Journey Inc. founder and CEO Annette Franz, the answer is simple: create a world-class customer experience on the foundation of a customer-centric culture. With her new book Built to Win: Designing a Customer-Centric Culture That Drives Value For Your Business, Annette implores leaders to transform their existing company culture and rebuild it in every way around the needs of their customers (while putting employees first).
A customer-centric culture is one in which the customer’s needs and perspectives are woven into the fabric of the organization. They are, literally, at the center of every decision, conversation, action, process, and strategy. The book includes case studies and examples from leading brands, including Hubspot, Airbnb, Starbucks, WD-40, and Delta Airlines.
An essential book for the new business landscape, Annette’s work gives modern leaders the principles, wisdom, and confidence to take back control of their company’s fate, one customer at a time.
The book, Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business [Bulk, Wholesale, Quantity] ISBN#9781642253221 in Paperback by Annette Franz may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Details
- Publisher
- Advantage Media
- Author
- Annette Franz
- Format
- Paperback
- Published
- Mar 22, 2022
- ISBN-13
- 9781642253221
- ISBN-10
- 1642253227
- Pages
- 232
- Carton quantity
- 34 copies
Built to Win for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $11.79 | 41% off list |
| 100 – 249 | $11.19 | 44% off list |
| 250 – 499 | $10.59 | 47% off list |
| 500 – 999 | $10.19 | 49% off list |
| 1,000+ | $9.80 | 51% off list |
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For new managers and leadership cohorts, a chapter per session.
A shared vocabulary for the whole organization.
A takeaway attendees will actually read, delivered to your venue.
What does Built to Win cost when I buy for a group?
Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 99 copies, $11.79 (41% off list); 100 to 249 copies, $11.19 (44% off list); 250 to 499 copies, $10.59 (47% off list); 500 to 999 copies, $10.19 (49% off list); 1,000+ copies, $9.80 (51% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.
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Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business
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