Client Experience: How to Optimize Client Service and Deliver Value
by Yolanda Cartusciello, David H Freeman, Kim Carr, Douglas McPherson and Helen Hamilton-Shaw
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The Client Experience: How to Optimize Client Service and Deliver Value looks at the client experience from end-to-end, from client listening programs to journey mapping, from customer audits to how legal tech can help improve the way a client interacts with a law firm throughout its relationship. A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do without: its client.
The book, Client Experience: How to Optimize Client Service and Deliver Value [Bulk, Wholesale, Quantity] ISBN#9781787428133 in Paperback by Yolanda Cartusciello, David H Freeman, Kim Carr, Douglas McPherson, Helen Hamilton-Shaw may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Details
- Publisher
- Globe Law and Business
- Authors
- Yolanda Cartusciello, David H Freeman, Kim Carr, Douglas McPherson, Helen Hamilton-Shaw
- Format
- Paperback
- Published
- Nov 30, 2021
- ISBN-13
- 9781787428133
- ISBN-10
- 1787428133
- Pages
- 118
- Carton quantity
- 1 copies
Client Experience in bulk: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 49 | $211.20 | 12% off list |
| 50 – 99 | $208.80 | 13% off list |
| 100+ | $206.40 | 14% off list |
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