Overview
The authors argue that the best strategic approach for a company or organization is to regard customer loyalty as a continuing response to changes in society and that this perspective is often neglected in favour of shorter term considerations. They present a new approach that builds upon social and economic research to provide practical guidelines.The book, Customer Loyalty: A Guide for Time Travelers [Bulk, Wholesale, Quantity] ISBN#9781349546435 in Paperback by S. Robinson, L. Etherington may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
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