Customer Management Excellence: Successful Strategies from Service Leaders
From $75.65 / copy at 25+ copies; lower per-copy prices at higher quantities (see Volume pricing) As low as $71.20 at 1,000+
Total $1,891.25
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BookPal × TalezoCustomer Management Excellence
Three years ago Quest Media introduced the National Customer Service Awards. The philosophy was to research, recognise and reward organisations that were pushing the barriers of customer management to new limits. Written by the editor of Customer Management magazine, this book draws on Quest's research to reflect the current thinking behind today's front-runners in the customer management field. The authors challenge accepted thought processes and give realistic timeframes for implementing the innovative thinking that will produce tomorrow's Customer Management Excellence.
* An 'all you need to know about customer management' handbook - draws on the authors' vast experience to help unravel this complex topic
* Provides case studies and examples of organisations that are award-winners in their innovative customer management techniques
* Includes a glossary of terms and checklists to help readers benchmark their own progress in implementing successful customer management
Details
- Publisher
- Wiley
- Author
- Mike Faulkner
- Format
- Hardcover
- Published
- Dec 10, 2002
- ISBN-13
- 9780470848531
- Pages
- 224
- Carton quantity
- 20 copies
- Printing
- Printed on demand
Customer Management Excellence for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $75.65 | 15% off list |
| 100 – 249 | $74.76 | 16% off list |
| 250 – 499 | $73.87 | 17% off list |
| 500 – 999 | $72.98 | 18% off list |
| 1,000+ | $71.20 | 20% off list |
Popular for
For new managers and leadership cohorts, a chapter per session.
A shared vocabulary for the whole organization.
A takeaway attendees will actually read, delivered to your venue.
Where can I buy 100 copies of Customer Management Excellence?
BookPal sells Customer Management Excellence in quantity. At 100 copies the price is $74.76 a copy, against a list price of $89.00, and the cart applies the volume tier automatically. Free shipping on most orders over $95 in the contiguous US. A specialist can quote a larger or mixed order.
- New books only, straight from the publisher
- Volume prices apply automatically in the cart, with no code needed
- Order at least 10 business days before you need the books (11 from mid-November through December)
What does Customer Management Excellence cost when I buy for a group?
Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 99 copies, $75.65 (15% off list); 100 to 249 copies, $74.76 (16% off list); 250 to 499 copies, $73.87 (17% off list); 500 to 999 copies, $72.98 (18% off list); 1,000+ copies, $71.20 (20% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.
How fast can I get copies of Customer Management Excellence?
This title is printed on demand, so it needs production time before it ships. Need them by a specific date? Request a quote and we'll confirm timing before you pay.
Can you ship to several locations or people's homes?
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Customer Management Excellence: Successful Strategies from Service Leaders
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