Customer Passion: 101 Ways to Meet Customer Expectations and Stand Out
$51.35 / copy at 25+ copies As low as $45.50 at 1,000+Your best volume price
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BookPal × TalezoCustomer Passion
Build a customer culture that drives consistent, human-centred business results.
Customer Passion by Steven Van Belleghem is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into everyday operations through 101 actionable steps, proven strategies and real-world case studies.
You'll discover how to:
- Apply customer experience principles that improve engagement and loyalty
- Implement practical models that turn empathy into operational excellence
- Optimize processes to align automation with authentic human connection
- Develop consistent habits that create emotional impact and brand trust
- Build credibility by applying frameworks used by leading global organizations
Grounded in real-world insight and shaped by global best practice, Customer Passion helps professionals bridge the gap between intention and execution. It equips leaders to implement change, influence culture and strengthen business value through a customer-first approach.
Themes include: customer strategy, experience design, behavioural frameworks, culture change, AI integration, service optimization
The book, Customer Passion: 101 Ways to Meet Customer Expectations and Stand Out [Bulk, Wholesale, Quantity] ISBN#9781398627840 in Hardcover by Steven Van Belleghem may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Details
- Publisher
- Kogan Page
- Author
- Steven Van Belleghem
- Format
- Hardcover
- Published
- Jul 28, 2026
- ISBN-13
- 9781398627840
- ISBN-10
- 1398627844
- Pages
- 248
- Carton quantity
- 20 copies
Customer Passion in bulk: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $51.35 | 21% off list |
| 100 – 249 | $49.40 | 24% off list |
| 250 – 499 | $48.75 | 25% off list |
| 500 – 999 | $46.80 | 28% off list |
| 1,000+ | $45.50 | 30% off list |
Popular for
For new managers and leadership cohorts, a chapter per session.
A shared vocabulary for the whole organization.
A takeaway attendees will actually read, delivered to your venue.
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Customer Passion: 101 Ways to Meet Customer Expectations and Stand Out
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