Digital Customer Experience Engineering: Strategies for Creating Effective Digital Experiences
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BookPal × TalezoDigital Customer Experience Engineering
Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separate. To address this gap, this book highlights roles and techniques that are proven to accelerate issue detection and prevention by 30% or more.
With the author's vast experience in tech support, he has developed techniques and skills that allow engineers to gain customer insights faster and through new and insightful sources that are within their reach. You will develop a deep understanding of the impact of issues; understand and optimize the speed of the engineering feedback loop (issue resolution time); and develop the ability to calculate the cost of the issues or customer friction to the business (in aggregate and on a case-by-case basis).
Organizations can save significant money and add additional revenue by addressing customer friction proactively in collaboration with product, engineering, and site reliability engineering (SRE) functions and reduce the average time of an issue resolution by 80%.
The cross-functional leadership, mentoring, and engineering techniques you’ll learn from this proactive stance are very valuable and teachable, and this book will show you the path forward.
- Gain the techniques and tools necessary to validate customer journey success in production
- Contribute to customer-centric key performance indicators (KPIs) on executive dashboards
- Create meaningful insights and data points that allowed the feedback loop to be optimized and efficient
The book, Digital Customer Experience Engineering: Strategies for Creating Effective Digital Experiences [Bulk, Wholesale, Quantity] ISBN#9781484272428 in Paperback by Lars Wiedenhoefer may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Details
- Publisher
- Apress
- Author
- Lars Wiedenhoefer
- Format
- Paperback
- Published
- Aug 13, 2021
- ISBN-13
- 9781484272428
- Pages
- 137
- Printing
- Printed on demand
Digital Customer Experience Engineering for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $45.49 | 30% off list |
| 100 – 249 | $44.19 | 32% off list |
| 250 – 499 | $42.89 | 34% off list |
| 500 – 999 | $41.59 | 36% off list |
| 1,000+ | $40.29 | 38% off list |
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For new managers and leadership cohorts, a chapter per session.
A shared vocabulary for the whole organization.
A takeaway attendees will actually read, delivered to your venue.
What does Digital Customer Experience Engineering cost when I buy for a group?
Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 99 copies, $45.49 (30% off list); 100 to 249 copies, $44.19 (32% off list); 250 to 499 copies, $42.89 (34% off list); 500 to 999 copies, $41.59 (36% off list); 1,000+ copies, $40.29 (38% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.
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Digital Customer Experience Engineering: Strategies for Creating Effective Digital Experiences
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