Digital Customer Success: Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
by Nick Mehta and Kellie Capote
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BookPal × TalezoDigital Customer Success
Automate your Customer Success efforts to reduce churn and increase profits
In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager.
The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find:
- Explanations of the ideal organizational structures to enable Digital Customer Success management
- Case studies and examples from real companies blazing new trails in Customer Success
- Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient
Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, Digital Customer Success is also a can't-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.
Details
- Publisher
- Wiley
- Authors
- Nick Mehta, Kellie Capote
- Format
- Hardcover
- Published
- May 7, 2024
- ISBN-13
- 9781394205875
- Pages
- 240
- Carton quantity
- 20 copies
Digital Customer Success for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $18.48 | 34% off list |
| 100 – 249 | $17.92 | 36% off list |
| 250 – 499 | $17.36 | 38% off list |
| 500 – 999 | $16.80 | 40% off list |
| 1,000+ | $16.24 | 42% off list |
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Where can I buy 100 copies of Digital Customer Success?
BookPal sells Digital Customer Success in quantity. At 100 copies the price is $17.92 a copy, against a list price of $28.00, and the cart applies the volume tier automatically. Free shipping on most orders over $95 in the contiguous US. A specialist can quote a larger or mixed order.
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What does Digital Customer Success cost when I buy for a group?
Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 99 copies, $18.48 (34% off list); 100 to 249 copies, $17.92 (36% off list); 250 to 499 copies, $17.36 (38% off list); 500 to 999 copies, $16.80 (40% off list); 1,000+ copies, $16.24 (42% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.
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Digital Customer Success: Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
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