Electronic Banking: The Ultimate Guide to Business and Technology of Online Banking (XHOTT Guide) [9783322866295]

Overview

Net Banking Unveiled The world of banking and financial services is in the midst of dramatic change. Driven by deregulation, consolidation and information technology, the financial services industry is busy reshaping itself - moving away from traditional "brick-and-mortar" branches to focus on new delivery channels, improved customer service and 24-hour-a-day access to information and transactions. According to IBM Consulting Group, within 10 years, Internet will become the dominant delivery channel for financial services, even if currently Internet banking operations represent approximately 5% of transactions total volume in the USA and in Europe. As the industry changes, financial institutions are experimenting with and embracing a wealth of new technologies. Through automated teller machines, Internet banking, extended-hour call centers and more, banks and other operations are educating their consumers on how advanced technology can lower costs while improving the level of customer service. "Bankers' hours" used to be from 9 a.m. to 4 p.m., Monday through Friday. With the help of new technology, today's consumers can check their account balances, apply for loans, get cash or conduct transactions 24 hours a day, seven days a week. This Hon Guide reveals all the ins and outs of this new online phenomenon. You are invited to read the expert opinions from bankers, trendwatchers and financial consultants, and explore the new banking solutions through white papers and reports.

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