Pre-order Releases Jun 29, 2027
How Quality Happens
From $31.60 / copy at 25+ copies; lower per-copy prices at higher quantities (see Volume pricing) As low as $28.00 at 1,000+
Volume pricing
The more copies, the less each one costs
Applied automatically in your cart. No code needed.
About the book
How Quality Happens
"Quality is the best business plan," according to John Lasseter, former Chief Creative Officer at Pixar. But Pixar is just one of the legendary companies to feature in How Quality Happens, a compelling new manifesto on the strategy, standards, and struggle behind making the best products in the world.
What does it take to operationalize quality? And how do great businesses maintain a focus on quality as they scale? These are the key questions that corporate strategist Jordan Chapman seeks to answer as he explores the hidden "logistics of quality".
From Apple to Zeiss, via The New Yorker and Nvidia, LEGO and LVMH, Patagonia and Pixar—and more besides—Chapman gives us the inside track on what makes these generational companies excel, consistently outperforming expectations to produce uncommon value.
How Quality Happens reveals the hidden stories behind the products we revere. More than just a behind-the-scenes look, it serves as a practical guide for founders, entrepreneurs, and operators who want to reverse-engineer quality at scale, and turn the highest standards into enduring commercial success.
What readers are saying
Details
- Publisher
- Stripe Matter, Inc.
- Author
- Jordan Chapman
- Format
- Hardcover
- Release date
- Jun 29, 2027
- ISBN-13
- 9781953953636
- ISBN-10
- 1953953638
- Pages
- 320
- Carton quantity
- 20 copies
Who it's for
Made for teams that read together
Pre-order copies for everyone on your list, and they ship on release.
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Before release day
Need them before Jun 29?
Books ship on release and usually arrive around the release date. Early delivery is common, and we arrange it often. It needs the publisher’s OK, so tell us why you need them early and we’ll make the request for you.
- Tell us the date and the reasonA class unit, an event, a program launch: one line is enough.
- We ask the publisherWe make the request on your behalf. It’s a routine part of what we do.
- We confirm with youYour specialist confirms the date by email before anything ships.
Other times a quote is the better path
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- Custom touchesBookplates, belly bands, gift notes or packaging for your copies.
- Purchase ordersSchools, libraries and agencies can pay by PO.
How Quality Happens for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $31.60 | 21% off list |
| 100 – 249 | $30.40 | 24% off list |
| 250 – 499 | $30.00 | 25% off list |
| 500 – 999 | $28.80 | 28% off list |
| 1,000+ | $28.00 | 30% off list |
Where can I buy 100 copies of How Quality Happens?
BookPal sells How Quality Happens in quantity. At 100 copies the price is $30.40 a copy, against a list price of $40.00, and the cart applies the volume tier automatically. Free shipping on most orders over $95 in the contiguous US. A specialist can quote a larger or mixed order.
- New books only, straight from the publisher
- Volume prices apply automatically in the cart, with no code needed
- Order at least 10 business days before you need the books (11 from mid-November through December)
What does How Quality Happens cost when I buy for a group?
Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 99 copies, $31.60 (21% off list); 100 to 249 copies, $30.40 (24% off list); 250 to 499 copies, $30.00 (25% off list); 500 to 999 copies, $28.80 (28% off list); 1,000+ copies, $28.00 (30% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.
How fast can I get copies of How Quality Happens?
This title is not released yet. Pre-orders ship when it is, currently scheduled for June 29, 2027. Need them by a specific date? Request a quote and we'll confirm timing before you pay.
Can you ship to several locations or people's homes?
Yes. We ship group orders to one address, to multiple sites, or to individual recipients, in the US and internationally. See fulfillment options.
Can I get a formal quote for approval before ordering?
Yes. Request a quote and we'll send a PDF you can forward for approval.
Do you accept purchase orders and tax-exempt orders?
Yes. We accept purchase orders upon approval, as well as cards, PayPal, ACH, wire transfers and checks. BookPal is a tax-exempt supplier in all 50 states. See purchase orders and sales tax exemption.
What if I find a lower price?
Send us the link. We match prices from other booksellers and distributors on a new copy in the same edition, available to ship in the quantity you need. Clearance sales and pricing errors are the exception, and we'll tell you quickly if that's the case. Start a price match.
Turn this order into a program
Groups that order together often pair the copies with something more. We handle the extras so you don't have to.
Bookplates, tipped-in pages, belly bands or author signatures. Subject to publisher approval.
Customization options Ship to every readerOne address, many sites or individual recipients' homes, in the US and abroad.
Fulfillment options Pair it with a branded journalJournals with your logo or each reader's name, for the same group.
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