Make Them Smile: Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
From $17.70 / copy at 25+ copies; lower per-copy prices at higher quantities (see Volume pricing) As low as $14.70 at 1,000+
Total $442.50
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BookPal × TalezoMake Them Smile
Highly specialized service providers—such as doctors, lawyers, dentists, physical therapists, and consultants—are often limited in their growth and earning potential by their notoriously difficult-to-scale industries.
As a dental student at Tufts University School of Dental Medicine in Boston just four years after leaving Zimbabwe for America, Dr. Sulman Ahmed was already looking ahead to an alternative future to private practice, determined to help as many people as possible, innovate within a stagnant industry by putting the customer experience first, and maximize his earning potential.
In Make Them Smile, Dr. Ahmed shows readers how he scaled his customer-centric services and built a national brand—known as the “Starbucks of dentistry”—and offers guidance on how to:
For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.
Details
- Publisher
- BenBella Books
- Author
- Dr. Sulman Ahmed
- Format
- Hardcover
- Published
- May 7, 2024
- ISBN-13
- 9781637745793
- ISBN-10
- 1637745796
- Pages
- 240
- Carton quantity
- 36 copies
Make Them Smile for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $17.70 | 41% off list |
| 100 – 249 | $16.80 | 44% off list |
| 250 – 499 | $15.90 | 47% off list |
| 500 – 999 | $15.30 | 49% off list |
| 1,000+ | $14.70 | 51% off list |
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For new managers and leadership cohorts, a chapter per session.
A shared vocabulary for the whole organization.
A takeaway attendees will actually read, delivered to your venue.
Where can I buy 100 copies of Make Them Smile?
BookPal sells Make Them Smile in quantity. At 100 copies the price is $16.80 a copy, against a list price of $30.00, and the cart applies the volume tier automatically. Free shipping on most orders over $95 in the contiguous US. A specialist can quote a larger or mixed order.
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- Order at least 10 business days before you need the books (11 from mid-November through December)
What does Make Them Smile cost when I buy for a group?
Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 99 copies, $17.70 (41% off list); 100 to 249 copies, $16.80 (44% off list); 250 to 499 copies, $15.90 (47% off list); 500 to 999 copies, $15.30 (49% off list); 1,000+ copies, $14.70 (51% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.
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Make Them Smile: Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
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