Mediale Dialogkompetenz: Umgang mit schwierigen Gesprächssituationen am Telefon und im Chat
by Birgit Knatz and Stefan Schumacher
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Total $1,099.75
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BookPal × TalezoMediale Dialogkompetenz
In vielen Berufsfeldern findet zwischenmenschlicher Dialog nicht mehr „face-to-face“ statt, sondern durch Schreiben und Lesen oder Sprechen und Hören – im Chat, am Telefon, in Messengerdiensten oder über Voicemails. Doch diese Möglichkeiten der zwischenmenschlichen Kommunikation sind auch eine Herausforderung – herausfordernd überhaupt in Kontakt zu kommen, Missverständnisse zu vermeiden, Grenzen zu setzen oder Emotionen zu balancieren.
In diesem Fachbuch beschreiben die Autoren anhand zahlreicher Fallbeispiele herausfordernde und schwierige Gesprächssituationen im Chat oder am Telefon. Sie geben praktische Tipps und vermitteln Handlungsstrategien für den Umgang mit Menschen in Krisensituationen oder mit schwierigen Persönlichkeiten sowie zur Verringerung mentaler und emotionaler Belastungen, die durch die Kommunikation mit diesen Menschen entstehen.
Details
- Publisher
- Springer Berlin Heidelberg
- Authors
- Birgit Knatz, Stefan Schumacher
- Format
- Paperback
- Published
- Jun 14, 2019
- ISBN-13
- 9783662587201
- Pages
- 161
- Printing
- Printed on demand
Mediale Dialogkompetenz for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 49 | $43.99 | 12% off list |
| 50 – 99 | $43.49 | 13% off list |
| 100+ | $42.99 | 14% off list |
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