Overview
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.The book, Quality Is Personal: A Foundation For Total Quality Management [Bulk, Wholesale, Quantity] ISBN#9780029266250 in Paperback by Harry Roberts may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
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