Quality School RI

A revolutionary blueprint for transforming classrooms into noncoercive workplaces where every student chooses to do quality work.

"This should be required reading by every school administator, every teacher, every board member and all university faculty involved in the training of teachers.

There is no doubt that we need to squeeze all blame, all coerion and all criticism out of any people-related business. Not until we realize that schools are in a people business will we ever be able to make meaningful changes."

--Dr. Albert Mamary, former superintendent of schools, Johnson City, New York

Dr. Glasser applies W. Edwards Deming’s quality principles to education, showing how administrators can replace coercive boss-management with lead-management. The book demonstrates that schools must eliminate punitive grading and standardized fragment testing to foster genuine student competence.

• Classroom Management: How teachers can replace adversarial bossing with lead-management, establishing collaborative rules and handling disruptions through calm, twenty-second de-escalation rather than punitive discipline.
• Educational Psychology: A deep dive into choice theory, detailing how all student behavior is driven by five basic genetic needs—survival, love, power, fun, and freedom—and how schools can satisfy them through meaningful academic work.
• Professional Development: Actionable guidelines for administrators to eliminate destructive grading curves, replace mandatory busywork with student self-evaluation, and support teachers through on-the-job modeling.
• Also by This Author: Choice Theory in the Classroom and Schools Without Failure.