Service Management: Theory and Practice
by John R. Bryson, Jon Sundbo, Lars Fuglsang and Peter Daniels
$105.59 / copy at 25+ copies As low as $103.19 at 100+Your best volume price
Total $2,639.75
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This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption.
The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into:- how to manage service businesses, with coverage of both small firms and large transnationals
- service business models, operations and productivity
- managing service employees
- how service firms engage in product and process innovation
- marketing, customers and service experiences
- internationalization of service businesses
- the ongoing servitization of manufacturing
This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
The book, Service Management: Theory and Practice [Bulk, Wholesale, Quantity] ISBN#9783030520595 in Paperback by John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Details
- Publisher
- Springer International Publishing
- Authors
- John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels
- Format
- Paperback
- Published
- Nov 27, 2020
- ISBN-13
- 9783030520595
- Pages
- 287
- Printing
- Printed on demand
Service Management for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 49 | $105.59 | 12% off list |
| 50 – 99 | $104.39 | 13% off list |
| 100+ | $103.19 | 14% off list |
Popular for
For new managers and leadership cohorts, a chapter per session.
A shared vocabulary for the whole organization.
A takeaway attendees will actually read, delivered to your venue.
Where can I buy 100 copies of Service Management?
BookPal sells Service Management in quantity. At 100 copies the price is $103.19 a copy, against a list price of $119.99, and the cart applies the volume tier automatically. Free shipping on most orders over $95 in the contiguous US. A specialist can quote a larger or mixed order.
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- Order at least 10 business days before you need the books (11 from mid-November through December)
What does Service Management cost when I buy for a group?
Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 49 copies, $105.59 (12% off list); 50 to 99 copies, $104.39 (13% off list); 100+ copies, $103.19 (14% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.
How fast can I get copies of Service Management?
This title is printed on demand, so it needs production time before it ships. Need them by a specific date? Request a quote and we'll confirm timing before you pay.
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Service Management: Theory and Practice
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