Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent book cover by Henk Akkermans

Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent [9783319720166]

Name: Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent [9783319720166]
SKU: 9783319720166
Availability: InStock

Author: Henk Akkermans

Hardcover

SKU: 9783319720166

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Format Sturdy and long-lasting. Ideal for libraries and classrooms, and a polished choice for corporate gifts, leadership programs, or event takeaways.

Hardcover

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Overview

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

The book, Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent [Bulk, Wholesale, Quantity] ISBN#9783319720166 in Hardcover by Henk Akkermans may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.

Details

Author:

Henk Akkermans

Format:

Hardcover

Publication Date:

05/07/2018

ISBN-13:

9783319720166

Pages:

153

Publisher:

Springer International Publishing

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