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Winning on Purpose: The Unbeatable Strategy of Loving Customers

SKU: 9781647821784
shipping_info: Arriving in 4-10 business days
Publisher: BookPal, LLC
Product Name: Winning on Purpose: The Unbeatable Strategy of Loving Customers
Author: Fred Reichheld
Language: English
Format: Hardcover
Publication Date: 11/30/2021
ISBN: 1647821789
Pages: 288
Reading Level: Adult
SKU: 9781647821784
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      Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star.

      Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton.

      Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries.

      But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS.

      With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.

      The book, Winning on Purpose: The Unbeatable Strategy of Loving Customers [Bulk, Wholesale, Quantity] ISBN# 9781647821784 in Hardcover by Fred Reichheld may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.

      Product details

      Publisher: BookPal, LLC
      Product Name: Winning on Purpose: The Unbeatable Strategy of Loving Customers
      Author: Fred Reichheld
      Language: English
      Format: Hardcover
      Publication Date: 11/30/2021
      ISBN: 9781647821784
      Pages: 288
      Reading Level: Adult
      Publisher: BookPal, LLC
      Product Name: Winning on Purpose: The Unbeatable Strategy of Loving Customers
      Author: Fred Reichheld
      Language: English
      Format: Hardcover
      Publication Date: 11/30/2021
      ISBN: 1647821789
      Pages: 288
      Reading Level: Adult

      GMA connects authors, speakers, and talent with the right people at the right time.

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      About the Author: Fred Reichheld

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