Winning on Purpose: The Unbeatable Strategy of Loving Customers
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BookPal × TalezoWinning on Purpose
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star.
Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton.
Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries.
But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS.
With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.
The book, Winning on Purpose: The Unbeatable Strategy of Loving Customers [Bulk, Wholesale, Quantity] ISBN# 9781647821784 in Hardcover by Fred Reichheld may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Details
- Publisher
- BookPal, LLC
- Author
- Fred Reichheld
- Language
- English
- Format
- Hardcover
- Published
- Nov 30, 2021
- Pages
- 288
- Reading Level
- Adult
Winning on Purpose for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $19.20 | 36% off list |
| 100 – 249 | $18.30 | 39% off list |
| 250 – 499 | $17.10 | 43% off list |
| 500 – 999 | $15.90 | 47% off list |
| 1,000+ | $15.00 | 50% off list |
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For new managers and leadership cohorts, a chapter per session.
A shared vocabulary for the whole organization.
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Where can I buy 100 copies of Winning on Purpose?
BookPal sells Winning on Purpose in quantity. At 100 copies the price is $18.30 a copy, against a list price of $30.00, and the cart applies the volume tier automatically. Free shipping on most orders over $95 in the contiguous US. A specialist can quote a larger or mixed order.
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What does Winning on Purpose cost when I buy for a group?
Volume pricing applies automatically in your cart, with no code needed. Price per copy: 25 to 99 copies, $19.20 (36% off list); 100 to 249 copies, $18.30 (39% off list); 250 to 499 copies, $17.10 (43% off list); 500 to 999 copies, $15.90 (47% off list); 1,000+ copies, $15.00 (50% off list). Need a different quantity, or a quote to forward for approval? Ask a specialist and we will confirm pricing before you pay.
How fast can I get copies of Winning on Purpose?
Arriving in 4-10 business days. Need them by a specific date? Request a quote and we'll confirm timing before you pay.
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