Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind
by Amy Cooper Hakim and Muriel Solomon
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BookPal × TalezoWorking with Difficult People, Second Revised Edition
Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.
Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
Details
- Publisher
- Penguin Publishing Group
- Authors
- Amy Cooper Hakim, Muriel Solomon
- Format
- Paperback
- Published
- Dec 6, 2016
- ISBN-13
- 9780143111870
- ISBN-10
- 0143111876
- Pages
- 352
- Carton quantity
- 24 copies
Working with Difficult People, Second Revised Edition for groups: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $11.16 | 38% off list |
| 100 – 249 | $10.44 | 42% off list |
| 250 – 499 | $9.72 | 46% off list |
| 500 – 999 | $9.36 | 48% off list |
| 1,000+ | $9.00 | 50% off list |
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For new managers and leadership cohorts, a chapter per session.
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Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind
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