Emotional Value: Creating Strong Bonds with Your Customers book cover by Janelle Barlow, Dianna Maul

Emotional Value: Creating Strong Bonds with Your Customers [9781576750797]

Name: Emotional Value: Creating Strong Bonds with Your Customers [9781576750797]
SKU: 9781576750797
Availability: InStock

Author: Janelle Barlow Dianna Maul

Hardcover

SKU: 9781576750797

Buy More - Save More. Below are the available bulk discount rates for each individual item when you purchase a certain amount
Quantity	Price	Savings
25 - 99		38%
100 - 249		42%
250 - 499		46%
500 - 999		48%
1000+		50%

Format Sturdy and long-lasting. Ideal for libraries and classrooms, and a polished choice for corporate gifts, leadership programs, or event takeaways.

Hardcover

Price $27.95

Current Stock:

Quantity

Total for 25 copies:

Adding to cart… The item has been added

Free shipping over $95
Price Match Guarantee. Found a better price? Let us know! We’ll work to match it so you get the best value with BookPal.

Overview

Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences.
Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.

The book, Emotional Value: Creating Strong Bonds with Your Customers [Bulk, Wholesale, Quantity] ISBN#9781576750797 in Hardcover by Janelle Barlow, Dianna Maul may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.

Details

Author:

Janelle Barlow Dianna Maul

Format:

Hardcover

Publication Date:

04/17/2000

ISBN-10:

1576750795

ISBN-13:

9781576750797

Pages:

336

Publisher:

Berrett-Koehler Publishers

Customer Reviews

Write a Review

This product hasn't received any reviews yet. Be the first to review this product!

Need Books? BookPal Makes it Easy

Free Shipping

Enjoy free ground shipping on us! Most orders over $95 qualify for free standard ground shipping.It takes an estimated 7-10 business days to deliver and may require additional processing time
Learn More
Dedicated Account Managers

At BookPal, we go beyond the transaction by providing personal support and a dedicated account manager for every customer.
Learn More
Flexible Delivery Options

We offer flexible delivery options such Free Ground Shipping (on most orders over $100), Expedited Premium, Expedited Express, International Shipping etc.
Learn More
Sales Tax Exemption

BookPal is a tax-exempt supplier for all 50 states. We can provide you with a tax-exempt certificate to use on your orders.
Learn More
Price Match Guarantee

With over 3 million book titles available, it's impossible to always be the lowest priced. If you find a lower price on a new title elsewhere that is available to ship in the quantity you need, we are happy to discount your books and match the lower price.
Learn More
Multiple Payment Options

BookPal accepts all major credit cards, PayPal, and checks by mail, along with Purchase Orders upon approval. We also accept ACH payments and wire transfers.
Learn More