Overview
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.The book, Improving Public Sector Productivity: Concepts and Practice [Bulk, Wholesale, Quantity] ISBN#9780803945739 in Paperback by Ellen D. Rosen may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
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