Think Human: The Customer Experience Revolution in the Digital Age
by Olivier Duha
$70.31 / copy at 25+ copies As low as $62.30 at 1,000+Your best volume price
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BookPal × TalezoThink Human
In an increasingly competitive and digitalized world where experience reins supreme, Olivier Duha highlights the radical evolution of customer relations and outlines six golden rules to maximize customer satisfaction.
Advocating for the importance of the human factor assisted by technology in the digital age of customer relations, this book explores the impact of the digital revolution on brands, their shift from being product-focused to customer-focused and provides strategies for how brands can succeed in the battle for the customer. By developing customer relations teams that value the role of the human being augmented by technology, you can put technology at the service of humans and take control to create valuable customer experiences. Drawing on over two decades of experience developing Webhelp into a leading global provider of game-changing customer journeys, Duha shows you how to develop your customer relations team into a key strategic resource for growth.
The book, Think Human: The Customer Experience Revolution in the Digital Age [Bulk, Wholesale, Quantity] ISBN#9781398614543 in Hardcover by Olivier Duha may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Details
- Publisher
- Kogan Page
- Author
- Olivier Duha
- Format
- Hardcover
- Published
- Jan 30, 2024
- ISBN-13
- 9781398614543
- ISBN-10
- 1398614548
- Pages
- 224
- Carton quantity
- 20 copies
Think Human in bulk: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 99 | $70.31 | 21% off list |
| 100 – 249 | $67.64 | 24% off list |
| 250 – 499 | $66.75 | 25% off list |
| 500 – 999 | $64.08 | 28% off list |
| 1,000+ | $62.30 | 30% off list |
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