Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
by Stephanie G. Sherman and V. Clayton Sherman
$106.51 / copy at 25+ copies As low as $104.29 at 100+Your best volume price
Total $2,662.75
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--Irwin Press, president, Press, Ganey Associates, Inc.
Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas in this book.
--Mark C. Clement, president and CEO, Holy Cross Hospital, Winner,1994 AHA Great Comebacks Award, 1996 International Enterprise Awardfor Customer Satisfaction, 1998 Global Best Practices Award forCustomer Service
Total Customer Satisfaction reports on the breakthrough methodsused by awarding winning hospitals and health care organizations toachieve top-rated national status in customer satisfaction. Learnfrom top experts in the field of how to create and implement totalcustomer satisfaction tactical plan that will boost customersatisfaction ratings in your health care organization.
The book, Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers [Bulk, Wholesale, Quantity] ISBN#9780787943929 in Paperback by Stephanie G. Sherman, V. Clayton Sherman may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
Details
- Publisher
- Wiley
- Authors
- Stephanie G. Sherman, V. Clayton Sherman
- Format
- Paperback
- Published
- Dec 28, 1998
- ISBN-13
- 9780787943929
- Pages
- 400
- Carton quantity
- 20 copies
- Printing
- Printed on demand
Total Customer Satisfaction in bulk: pricing
Volume pricing applies automatically in your cart. No codes, no account needed.
| Copies | Price per copy | You save |
|---|---|---|
| 25 – 49 | $106.51 | 4% off list |
| 50 – 99 | $105.40 | 5% off list |
| 100+ | $104.29 | 6% off list |
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Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
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