Overview
From force field analysis to `zero defects′, from `brainstorming′ to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use′ - and benefits, with examples. A classification o
The book, 100 Methods for Total Quality Management [Bulk, Wholesale, Quantity] ISBN#9780803977471 in Paperback by Gopal K Kanji, Mike Asher may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.
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