Customer Responsive Management: The Flexible Advantage (Total Quality Management) book cover by Frank Davis, Jr., Karl Manrodt

Customer Responsive Management: The Flexible Advantage (Total Quality Management) [9781557865052]

Name: Customer Responsive Management: The Flexible Advantage (Total Quality Management) [9781557865052]
SKU: 9781557865052
Availability: InStock

Author: Frank Davis Jr. Karl Manrodt

Paperback

SKU: 9781557865052

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Format Lightweight and affordable. Perfect for student groups and classrooms, and a versatile option for corporate trainings, team reads, or large-scale events.

Paperback

Price $59.00

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Overview

This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.

The book, Customer Responsive Management: The Flexible Advantage (Total Quality Management) [Bulk, Wholesale, Quantity] ISBN#9781557865052 in Paperback by Frank Davis, Jr., Karl Manrodt may be ordered in bulk quantities. Minimum starts at 25 copies. Availability based on publisher status and quantity being ordered.

Details

Author:

Frank Davis Jr. Karl Manrodt

Format:

Paperback

Publication Date:

12/16/1996

ISBN-13:

9781557865052

Pages:

286

Publisher:

Wiley

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